Terms & Conditions

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR WEBSITE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES.

RETURNS

WE DO NOT OFFER REFUNDS, RETURNS OR EXCHANGES, UNLESS AN ERROR WAS MADE ON OUR PART. ALL SALES ARE FINAL.

IF YOU HAVE ANY OTHER DELIVERY QUESTIONS PLEASE CONTACT US VIA THE CONTACT FORM ON OUR WEBSITE.

SHIPPING

UK - £5

ALL UK ORDERS ARE SHIPPED VIA ROYAL MAIL

INTERNATIONAL - £15

ALL INTERNATIONAL ORDERS ARE SHIPPED VIA ROYAL MAIL TRACKED + SIGNED. PLEASE ALLOW EXTRA TIME FOR INTERNATIONAL POSTAGE.

SHIPPING TIME FOR EACH RELEASE IS LISTED CLEARLY IN THE DESCRIPTIONS OF THE PRODUCTS. PLEASE READ THEM CAREFULLY BEFORE YOU PURCHASE, AS WE WILL NOT BE ISSUING REFUNDS TO CUSTOMERS WHO MESSAGE US AFTER PURCHASING SAYING THEY DID NOT READ THE SHIPPING TIME AND WANT A REFUND.

IF YOU HAVE RECEIVED A SHIPPING NOTIFICATION BUT HAVE NOT RECEIVED YOUR ITEM AFTER A LONG PERIOD OF TIME, PLEASE CONTACT US BY EMAIL. WE WILL GET BACK TO YOU WITHIN 2 BUSINESS DAYS.

WE ARE NOT RESPONSIBLE FOR ANY PARCELS LOST BY ROYAL MAIL. PARTICULARLY IN INSTANCES SUCH AS CUSTOMERS PUTTING AN INCORRECT ADDRESS OF DELIVERY, WE WILL NOT ISSUE REFUNDS UNDER THESE CIRCUMSTANCES. WE ARE ALSO NOT RESPONSIBLE FOR PARCELS RETURNED FOR UNPAID CUSTOMS FEES AND WILL NOT ISSUE REFUNDS UNDER ANY OF THESE CIRCUMSTANCES.

Your submission of personal information through the store is governed by our Privacy Policy.

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES UNLESS THE ITEM IS FAULTY. ORDER INQUIRIES EMAIL: chromeimperial@chromeimperial.com